How can we help?

Choose the support channel that fits your needs.

Business & Vendors

Partner with us or get account help

Onboarding, volume pricing, API integration, Shopify, WooCommerce, Lightspeed setup, and delivery partnerships.

1-437-367-SHIP (7447) Email us Live chat

Mon – Fri, 9 AM – 6 PM ET

Drivers

Get help during your shift

Route issues, app problems, or need to speak with dispatch? Everything you need is in the Weels Driver app.

1 Open the Weels Driver app
2 Tap Support Chat to message dispatch
3 Or tap Call Dispatch on your dashboard
Customers

Track or update your delivery

When your delivery is on the way, you’ll receive an SMS with a tracking link from our system.

Reply directly to that SMS to reach your driver or our dispatch team in real time.

We’re unable to assist with delivery tracking over the phone.

Get in touch

Looking to ship with Weels? Have questions about integration or pricing? Send us a message and our team will get back to you.

1-437-367-SHIP (7447) Business inquiries only
[email protected] We reply within a few hours
Mon – Fri, 9 AM – 6 PM ET Deliveries run 7 days a week
FAQ

Frequently Asked Questions

What areas do you deliver to?
We deliver across the Greater Toronto Area and surrounding regions — covering 290+ postal codes across 4 zones, including Toronto, Markham, Mississauga, Brampton, Hamilton, Barrie, Kitchener, and more. Check your postal code →
Do you deliver on weekends?
Yes! We deliver 7 days a week, including Saturdays and Sundays, at no extra charge.
What is the cutoff time for same-day delivery?
Orders placed before 11:00 AM ET are picked up and delivered the same day. Orders placed after the cutoff will go out on the next available delivery day.
How much does delivery cost?
Pricing starts at $16 per package for Zone 1 (GTA Core) and goes up to $25 per package for Zone 4 (Outskirts). No hidden fees, no minimums, no contracts. View full pricing →
How do I integrate Weels with my online store?
We integrate with Shopify, WooCommerce, Square, Lightspeed, Wix, Zapier, and offer a full REST API. Most integrations take under 5 minutes.
How do I become a Weels driver?
Apply at weels.ca/drivers. You'll need a valid Ontario driver's licence, a reliable vehicle, a smartphone, and valid auto insurance. Most drivers are on the road within 3–5 business days.